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If you Need Service Or Assistance...
We suggest you follow these
steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix without tools of any
kind.
If nothing operates:
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Is the power supply cord plugged into a live
circuit with the proper voltage? (See
Installation Instructions.)
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Have you checked your home’s main fuses or
circuit breaker box?
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Have you checked the electric company for a
power failure?
If the microwave oven will not run:
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Is the oven being used as a timer?
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Is the door firmly closed and latched?
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Did you touch START?
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Did you follow the directions exactly?
If the microwave cooking times seem too
long:
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Is the electric supply to your home or wall
outlets low or lower than normal? Your electric
company can tell you if the line voltage is low.
Your electrician or service technician can tell
you if the outlet voltage is low.
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Is the Cook Power at the recommended
setting?
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Are you allowing for more time when cooking
more food at one time?
If the Display shows a time counting down but
the oven is not cooking:
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Is the oven door closed completely?
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Have you set the controls as a minute timer?
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Is the oven in standing time between QUICK
DEFROST and COOK l? (See page 17.)
If you do not hear the programming tone:
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Is the command correct?
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Has the tone been cancelled? (See page 10.)
If the fan seems to be running slower than
usual:
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Has the oven been stored in a cold area? The
fan will run slower until the oven warms up to
normal room temperature.
If there has been a power interruption, the
Display will show 88:88. Reset the clock.
(See page 11.)
2. If you need assistance*...
Call Whirlpool Consumer Assistance Center
telephone number. Dial free from anywhere in
the U.S.:
l-800-253-1301
38
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain
satisfactory operation from your appliance, or if
service is necessary, recommend a qualified
service company in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
3. If you need service*...
Whirlpool has a
8BBVtC8 Whirlpool service techni-
cians are trained to fulfill
the product warranty and provide after-warranty
service, anywhere in the United States. To locate
the authorized Whirlpool service company in
your area, call our Consumer Assistance Center
telephone number (see Step 2) or look in your
telephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL APPLIANCES-
MAJOR-SERVICE 6 REPAIR
MAlOR-REPAIRING 6 PARTS
OR
WASHING MACHINES, DRYERS
6 IRONERS-SERVICING
WHIRLPOOL APPLIANCES
AUTHORIZED WHIRLPOOL SERVICE
SERVICE COMPANIES
XYZ SERVICE CO.
123 MAPLE 999.9999
4. If you are not satisfied with how the
problem was solved’. . .
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Contact the Major Appliance Consumer Action
Panel (MACAP). MACAP is a group of
independent consumer experts that voices
consumer views at the highest levels of the
major appliance industry.
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Contact MACAP only when the dealer,
authorized servicer or Whirlpool have failed to
resolve your problem.
Major Appliance Consumer
Action Panel
20 North Wacker Drive
Chicago, IL 60606
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MACAP will in turn inform us of your action.
* When requesting assistance, please provide:
model number, serial number, date of
purchase, and a complete description of the
problem. This information is needed in order to
better respond to your request.