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If you experience Possible Causes Solution
Ice and Water (cont.)
The water and ice
dispenser will not
operate properly. (cont.)
There is a kink in the water source
line.
A kink in the water line can reduce water ow from the water
dispenser and result in hollow or irregular-shaped ice. Straighten
the water source line.
The refrigerator has just been
installed.
Flush and ll the water system. See “Water and Ice Dispensers”
section.
The water pressure to the house is
not at or above 35 psi (241 kPa).
The water pressure to the house determines the ow from the
dispenser. See “Water Supply Requirements” section.
A reverse osmosis water ltration
system is connected to your cold
water supply.
A reverse osmosis water ltration system can decrease water
pressure. See “Water Supply Requirements” section.
The water lter may be clogged. Remove the water lter and operate dispenser. If water ow
increases, your lter is clogged and needs to be replaced.
See “Water Filtration System” section.
The water lter is installed incorrectly. Remove the water lter and reinstall. See “Water Filtration
System” section.
The refrigerator door or freezer
drawer is not closed completely.
Close the door or drawer rmly. If it does not close completely,
see “The doors will not close completely” in this section.
The refrigerator doors were recently
removed.
Make sure the water dispenser wire/tube assembly has been
properly reconnected at the top of the refrigerator door. See
“Refrigerator Doors and Drawer” section.
Ice is clogged in the ice storage bin
or ice is blocking the ice delivery
chute.
Remove the ice clogging the storage bin and delivery chute,
using a plastic utensil if necessary. Clean the ice delivery chute
and the bottom of the ice storage bin using a warm, damp cloth,
then dry both thoroughly. To avoid clogging and to maintain a
fresh supply of ice, empty the storage bin and clean both the
storage bin and delivery chute every 2 weeks.
Ice bin is difficult to
remove from door.
Ice level in bin may be high and
uneven from normal ice production
and augering of ice during
dispensing.
Dispense 2-3 glasses of ice, then try removing the ice bin.
The ice dispenser jams
while dispensing crushed
ice.
Crushed ice is blocking the ice
delivery chute.
Switch from crushed ice to cubed ice to clear the ice dispenser.
Then switch back to crushed ice.
Water is leaking or
dripping from the
dispenser system.
NOTE: A few drops of
water after dispensing
are normal.
The glass was not held under the
dispenser long enough.
Hold the glass under the dispenser 2 to 3 seconds after releasing
the dispenser lever.
Ice continues to flow
from the dispenser.
NOTE: A few cubes
dispensed after releasing
the dispenser lever is
normal.
The glass was not held under the
dispenser long enough.
Hold the glass under the dispenser 2 to 3 seconds after releasing
the dispenser lever.
Water continues to
drip from the dispenser
beyond the rst few
drops. There may be a
loose water connection.
Check for water in
bottom of refrigerator
compartment, hinge
area, or by household
connection in back of
product.
The refrigerator has just been
installed.
Flushing the water system removes the air from the lines which
causes the water dispenser to drip. Flush the water system.
See “Water and Ice Dispensers” section.
The water lter was recently installed
or replaced.
Flushing the water system removes the air from the lines which
causes the water dispenser to drip. Flush the water system.
See “Water and Ice Dispensers” section.
First try the solutions suggested here or visit our website at www.whirlpool.com/product-help.
Troubleshooting