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CUSTOMER CARE DEPARTMENT (UK)
For general enquiries concerning your Zanussi
appliance or for further information on Zanussi
products, please contact our Customer Care Department
by letter or telephone at the address below or visit our
website at www.zanussi.co.uk
Customer Care Department
Zanussi
55-77 High Street
Slough
Berkshire
SL1 1DZ
08705 727727 (*)
* calls to this number may be recorded for training
purposes.
GUARANTEE
CONDITIONS (UK)
ZANUSSI GUARANTEE CONDITIONS
We, Zanussi, undertake that if, within 24 months of the
date of the purchase, this Zanussi appliance or any part
thereof is proved to be defective by any reason only of
faulty workmanship or materials, we will, at our option,
repair or replace the same FREE OF ANY CHARGE
for labour, materials or carriage on condition that:
* The appliance has been correctly installed and used
only on the gas and electricity supply stated on the
rating plate.
* The appliance has been used for normal domestic
purpose only, and in accordance with the
manufacturer's instructions.
* The appliance has not been serviced, maintained,
repaired, taken apart or tampered with by any person
not authorised by us.
* All service work under this guarantee must be
undertaken by a Zanussi Service Centre.
* Any appliance or defective part replaced shall
become the Company's property.
* This guarantee is in addition to your
statutory and other legal rights.
Home visits are made between 8.30am and
5.30pm Monday to Friday. Visits may be
available outside these hours, in which case a
premium will be charged.
EXCLUSIONS
This guarantee does not cover:
* Damage or calls resulting from
transportation, improper use or neglect, the
replacement of any light bulbs or removable
parts of glass or plastic.
* Costs incurred for calls to put right an
appliance which is improperly installed or
calls to appliance outside the United Kingdom.
* Appliances found to be in use within a
commercial or similar environment, plus those
which are the subject to rental agreements.
* Products of Zanussi manufacture which are
not marketed by Zanussi.
EUROPEAN GUARANTEE
If you should move to another country within
Europe then your guarantee moves with you to
your new home subject to the following
qualifications:
* The guarantee starts from the date you first
purchased your product.
* The guarantee is for the same period and to
the same extent for labour and parts as exist in
the new country of use for this brand or range
of products.
* This guarantee relates to you and cannot be
transferred to another user.
* Your new home is within the European
Community (EC) or European Free Trade
Area.
* The product is installed and used in
accordance with our instructions and is only
used domestically, i.e. a normal household
* The product is installed taking into account
regulations in your new country.
Before you move, please contact your nearest
Customer Care centre, listed below, to give
them details of your new home. They will then