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Troubleshooting the SMARTNotebook software
window and toolbar
Issue Recommendation
When using SMARTNotebook software on an
interactive whiteboard or display, you or your
students can’t reach the toolbar.
Press Move toolbar to top/bottom of window
to move the toolbar from the top of the
window to the bottom.
TI P
If you have a height-adjustable wall mount, you
can also adjust the height of your interactive
whiteboard or display so that students can
reach it.
Toolbar buttons described in this documentation
don’t appear on the toolbar.
If a down arrow appears on the right side of the
toolbar, press it to display additional toolbar
buttons.
If your desired button doesn’t appear when you
click the down arrow , you or another user might
have removed the button (see Customizing the
toolbar on page 143).
Don’t span more than a few buttons across rows
to prevent the toolbar from being wider than the
SMARTNotebook software window.
There isn’t enough room on your interactive
whiteboard or display to display the contents of a
page.
Press View Screens , and then select Full
Screen to display the page in Full Screen mode.
OR
Select the Auto-hide check box to hide the tabs
when not in use.
Press Full Screen to display the page in Full
Screen mode.
The Page Sorter, Gallery, Attachments,
Properties and other tabs disappear whenever
you press outside of the tabs.
Press one of the tab’s icons to display it, and
then clear the Auto-hide check box.
Two users are creating or manipulating objects in
SMARTNotebook software on a SMARTBoard
800 series interactive whiteboard. One user is
using his or her finger. The other user is using a
pen from the pen tray.
When the user using the pen presses a button in
the toolbar, the selected tool or option changes
for the user using his or her finger instead.
The user using the pen must press buttons in the
toolbar with the pen, not with his or her finger.
For more information, see Enabling two people to
use a SMARTBoard 800 series
interactivewhiteboard on page 137.
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TroubleshootingSMARTNotebooksoftware
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