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R9830350 Octopus User Guide (2001-08) 8-2
8.1 Logfiles
During operation of Octopus, log files are created to assist the support people in error tracking.
The log files are restricted in size and will be completely overwritten if the entries exceed 500kB.
If problems occur, please send the following log files to the support of Barco Control Rooms:
<ActiveSystemTEMPDirectory>\OctopusLog\OctopusServer.log
<ActiveSystemTEMPDirectory>\OctopusLog\OctopusClient.log
<ActiveSystemTEMPDirectory>\OctopusLog\OctopusAdministrator.log
8.2 Known Incompatibilities
On Windows NT/2000, when installing Octopus Server as service, the system DLL
winnt\System32\MSGina.dll will be replaced by BVSGina.dll.
Other application also use the
winnt\System32\MSGina.dll (e.g. Novell Client Software), and OCTOPUS
SERVER service can not run on such systems.
To avoid these problems, install Octopus Server as an application!