Filter
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PROBLEM POSSIBLE CAUSES WHAT TO DO
No crema
Espresso is not tamped firmly enough Refer to ‘Tamping The Ground Espresso’, page 37.
Espresso grind is too coarse Ensure you use a suitable espresso grind. Refer to
‘Adjusting the Grind Size’ on page 35.
Ground espresso is not fresh Change old beans with fresh roasted or pre-ground. Ground
espresso should not be kept for longer than a week.
Filter holes are blocked Use the fine pin on the cleaning tool to clear the holes.
Refer to ‘Cleaning The Filters’, page 54.
Machine is making pulsing/pumping
sound while extracting espresso or
steaming milk
The machine is carrying out the normal
operation of the 15 bar pump
No action require as this is the normal operation of the
machine.
Espresso runs out around the edge of
the filter holder
Filter holder is not inserted in the group
head properly
Refer to ‘Inserting The Portafilter’, page 38.
There are espresso grounds around the
filter rim
Clean any excess ground espresso from the rim of the filter
holder to ensure a proper fit into the brew head.
Too much ground espresso in the filter Refer to ‘Adjusting the Grind Amount’, page 35.
Ground espresso has been tamped too firmly Refer to ‘Tamping The Ground Espresso’, page 37.
Incorrect filter for amount of ground coffee
used
Ensure you use the small filter for 1 cup of espresso and the
larger filter for 2 cups of espresso.
Espresso extracts as drops from the
portafilter
The water tank is empty or low Refer to step 1 – ‘Filling The Water Tank’, page 34.
Espresso grind is too fine Ensure you use a suitable espresso grind. Refer to
‘Adjusting the Grind Size’ on page 35.
Machine is blocked by mineral deposits Decalcify the machine. Refer to ‘Decalcifying’, page 51
TROUBLE SHOOTING GUIDE (continued)
57