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PROBLEM POSSIBLE CAUSES WHAT TO DO
Machine is making a loud and
continuous pumping noise
Water tank is empty Refer to step 1 – ‘Filling The Water Tank’, page 34 .
Water tank is not securely in place Refer to step 1 – ‘Filling The Water Tank’, page 34 .
No steam is generated
Machine is not turned on Ensure the machine is plugged in, switched on at the power
outlet and the POWER button is pressed to ‘on’.
Water tank is empty Refer to step 1 – ‘Filling The Water Tank’, page 34.
Steam Dial is not in ‘Steam’ position Turn the steam dial to the ‘Steam’ position.
Steam Wand is blocked Use the pin on the cleaning tool to clear the opening. If the
steam wand continues to be blocked remove the tip of the
steam wand using the fitting in the middle of the cleaning
tool. Refer to ‘Care and Cleaning’, page 53.
Milk is not foamy after texturing
Not enough steam Steam wand may be blocked. Refer to ‘Care and
Cleaning’, page 53.
Milk is not fresh and cold Use cold fresh milk. Refer to ‘The Art of Texturing Milk’,
page 41.
Machine is not working
The unit appears to be ‘on’ but the
machine ceases to operate
The safety thermal-cut may have activated due to the pump
or grinder overheating. Turn the machine off and allow it to
cool for about 30-60 minutes.
No ground espresso coming from
grinder
No espresso beans in hopper Fill hopper
TROUBLE SHOOTING GUIDE (continued)
58