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TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of electrical shock unplug the dispenser power cord before repairing or replacing any internal
components of the unit.. Before any attempt to replace a component be sure to check all electrical connections for proper
contact
PROBLEM PROBABLE CAUSE REMEDY
1. Li
g
ht Displa
y
not
lit. No power.
a) Dispensing unit unplugged
b) No power from Main Board or from Power Switch.
c) Defective Bulb
d) Loose Bulb in socket.
e) Defective Ballast.
a) Reconnect dispensing unit
b) Check for loose wire to Main Board or to Power Switch.
c) Replace Bulb.
d) .Make sure bulb is seated properly in socket.
e) Replace Ballast
2. No water when
Rinse Switch is
ON.
a) Water supply OFF.
b) Clogged inlet screen (Water Inlet Valve).
c) Inoperative Water Inlet Valve.
d) Loose electrical connection.
a) Turn water ON.
b) Disconnect water line and clean inlet screen.
c) Check connection, if needed replace Valve.
d) Check all electrical connections.
3. No product
when Dispense
Button is
pressed
a) No product in Hopper.
b) Auger not working.
c) Damaged, loose, or missing Agitator Gear.
d) Inoperative Auger Motor.
e) Hopper outlet clogged
f) Faulty Coupling.
a) Add product.
b) Engage Hopper/Nut to Motor Gear (see Ill. E).
c) Replace Agitator Gear (see Ill. E) .
d) Check connections of Motor, if needed replace such components.
e) Clean Hopper and check Cartridge Heater.
f) Replace damaged Coupling components.
4. Water does not
shut off. Water
keeps
dispensing.
a) Leaking Solenoid [Water Inlet Valve].
b) Inoperative Switches on Touch Pad.
c) Inoperative Rinse Switch – Touch Pad
d) Clogged/stuck Water Dispense Valve
a) Clean/check fittings of Valve. Replace Valve if needed.
See ”Water Inlet Valve Test”
b) Check Touch Pad connections. Replace Touch Pad if needed.
d) Clean/unclog Water Dispense (Dump) Valve.
Replace Dispense Valve if inoperative.
5. No water is
going into tank
at all.
a) Water Inlet Valve malfunction.
b) Probe malfunction.
a) Check Solenoid valve. Replace if necessary. See “Water Inlet
Valve Test”
b) Check Probe. Replace if necessary. See “Probe Test”.
6. Water will not
stop flowin
g
into
tank.
a) Water Level Probe malfunction.
b) Solenoid (Water Inlet Valve) malfunction.
a) Check Probe. Replace if necessary. See “Probe Test”
b) Check Solenoid. Replace if necessary. See “Water Inlet Valve
Test”
7. Water is not
heating up in
the water tank.
a) Temperature setting is incorrect.
b) Loose connection to Heating element
c) Heater is burned out or defective.
a) Set Temperature at 195°F – See Programming Instructions
b) Make sure all wires are tight.
c) Replace the Heater.
9. Water drips from
mixing chamber
a) Leaking Water Dispense Valve
b) Too much water in tank.
c) Mixing Chamber clogged.
d) Water Valve blocked by scales.
a) Replace Water Dispense (Dump) Valve
b) Dispense some water from tank.
c) Clean Mixing Chamber.
d) Replace or clean Valve seat.
10. Cold drink. a) Run out of hot water
b) Temperature setting is incorrect.
c) Loose electrical connection.
d) Bad Heating Element or Heater is burned out.
a) Allow time for water in tank to heat after filling.
b) Set temperature at 195°F. (See Programming Instructions)
c) Check all electrical connections for contact.
d) Replace Heater. (see Item 11 on Tank Ass’y ILL. F).
11. Drink too
strong.
a) Water flow too low
b) Product throw too high
a) Adjust water flow rate (see Ill. B)
b) Adjust Gram Throw. (see Programming Instructions)
12. Drink too weak. a) No product in hopper
b) Product throw too low
c) Water flow too high
a) Add product
b) Adjust Gram Throw (see Programming Instructions)
c) Adjust water flow rate (see Ill. B)
13. Drink not
whipped.
a) Whipper Blade missing.
b) Loose electrical connection to motor.
c) Whipper Motor defective.
a) Replace Whipper Blade
b) Check electrical connections to motor.
c) Replace Whipper Motor.
14. Dispenser
repeats cycle
a) Touch Pad defective.
b) Power [Dispense] Relay stuck.
a) Replace Touch Pad.
b) Replace Relay.