Filter
Top Products
Problem Possible Cause What to do
Water is not hot Unit not plugged in Check that the unit is connected to a
or electric outlet is properly grounded electric outlet and
inoperative that circuit breakers or fuses are in good
order.Make sure outlet is not switched off.
Thermal cut-out may
have been tripped. See page 13.
Water too hot or Thermostat not adjusted Adjust thermostat.See page 12.
not hot enough to your need
Water dripping Low water pressure Unplug the unit. If the dripping stops
from the preventing the within a few minutes,your water
spout/vent: expansion chamber pressure may not be sufficient to
from draining properly properly drain the expansion chamber.
• When heating Check that supply valve is fully open.
and there are no obstructions in the
water line reducing the supply
pressure below 20 pounds per square
inch. For example:a poorly mounted
saddle valve,a clogged water filter,or
a partially opened shut-off valve.
• Constantly Construction debris from Contact Service Agent.
water line obstructing
the faucet valve seat
causing a slow water leak
Water comes out Outlet tube is blocked Check that the outlet tube is not
the vent instead of kinked, twisted or pinched.
the spout (divided
water stream)
Water and steam Unit is boiling Reduce water temperature.
spits forcefully from Remember that at higher altitudes,
spout without water boils at lower temperatures.
turning on the See Adjusting Temperature.
dispenser faucet
Water taste or odor Normal start-up Under some water conditions your unit
may need a few days to “season”.Open
the dispenser faucet and run until the
water is cold. Allow the unit to reheat.
Repeat several times per day over
3-4 days to season the unit.
Replace the filter cartridge.
The new filter Valve assembly in head & Re-install old cartridge and rotate to
cartridge does bracket not fully rotated full stop. See page 13.
not fit
The filter leaks O-ring breach Remove, inspect, reinstall.
No water flow or Replace filter cartridge.
low water flow
Troubleshooting