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Before you call for service,
review this list. It may save you time and expense. The list includes common occurrences that are
not the result of defective workmanship or materials in this appliance.
Before You Call
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Range is not level. Poor installation. Place oven rack in center of oven. Place a level on the oven
rack. Adjust leveling legs at base of range until the rack is level. When range is
level, cooktop may appear out of alignment if countertop is not level.
Weak, unstable oor. Be sure oor is level and can adequately support range.
If oor is sagging or slopping, contact a carpenter to correct the situation.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure
cabinets are square and have sucient room for range clearance.
service.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct
the problem.
Contact builder or installer to make appliance accessible.
Carpet interferes with range. Provide sucient space so range can be lifted
over carpet.
Gas line is hard-plumbed. Have a exible C.S.A international approved metal
appliance connector installed.
Make sure cord/plug is plugged tightly into outlet.
Service wiring is not complete. Call 1-800-4-MY-HOME® (See back cover).
Electrical power outage. Check house lights to be sure. Call your local electric
company for service. Surface burners can be lit manually.
Electronic control has detected a fault condition. Press STOP to clear the
display and stop beeping. Reprogram oven. If fault recurs, record fault number.
Press STOP and call 1-800-4-MY-HOME® for assistance (See back cover).
Oven light does not work. Replace or tighten bulb. See Changing Oven Light section in this Use & Care
Guide.
Electrical power outage. Check house lights to be sure. Call your local electric
company for service.
Surface burners do not light. Surface control knob has not been completely turned to LITE. Push in and turn
the surface control knob to LITE until burner ignites and then turn the surface
control knob to the desired ame size.
Burner ports are clogged. Clean burners. See “Cleaning the Burner Grates,
Burner Caps and Burner Heads” under General Cleaning.
Range power is disconnected from outlet. Be sure cord is securely plugged into
the outlet.
Electrical power outage.
Be sure the gas supply to the range is turned “ON”.
around.
Burner ports or slots are clogged. With the burner o, use a small-gauge wire
or needle to clean ports or slots.
Moisture is present after cleaning. Lightly fan the ame and allow the burner
to operate until ame is full. Dry the burners thoroughly following instructions
under General Cleaning.
Dust particles in main line. Allow the burner to operate a few minutes until
ame turns blue.
Salt air in coastal areas. A slightly orange ame is unavoidable.