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Requesting Assistance or
Service
If you need assistance or service in the U.S.A.:
Call the KitchenAid Consumer
Assistance Center toll
free: 1-800-422-1230.
Our consultants are
available to assist you.
When calling:
Please know the purchase date, and the
complete model and serial number of your
appliance (see the “A Note to You” section).
This information will help us to better
respond to your request.
Our consultants provide assistance with:
• Features and specifications on our full line
of appliances.
• Installation information.
• Accessory and repair parts sales.
• Specialized customer assistance
(Spanish speaking, hearing impaired,
limited vision, etc.).
• Referrals to service companies and
repair parts distributors.
KitchenAid designated service
technicians are trained to fulfill the
product warranty and provide after-
warranty service, anywhere in the
United States.
To locate the KitchenAid designated
service company in your area, you can
also look in your telephone directory
Yellow Pages.
If you need replacement parts
If you need to order replacement parts,
we recommend that you only use factory
specified parts. These parts will fit right
and work right, because they are made
with the same precision used to build
every new KITCHENAID
®
appliance. To
locate factory specified replacement parts in
your area, call our Consumer Assistance
Center telephone number or your nearest
designated service center.
For further assistance
If you need further assistance, you can write to
KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number
in your correspondence.
Before calling for assistance or service, please check the “Troubleshooting Guide” section. It
may save you the cost of a service call. If you still need help, follow these instructions.
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