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BEFORE CALLING FOR SERVICE
Before calling for service, review this list. It may save you both time and expense. This list includes
common occurrences that are not the result of defective workmanship or materials in this appliance.
Possible Causes
• Refrigerator control is off.
• Refrigerator is in defrost
cycle.
• Plug at the wall outlet is
disconnected.
• Power outage. Check house
lights.
• Refrigerator is larger than the
previous one you owned.
• The room or the outdoor
weather is hot.
• Refrigerator was recently
disconnected for a while.
• Large amounts of warm or hot
food may have been stored
recently.
• Doors are opened too
frequently or for too long.
• Refrigerator or freezer door
may be slightly open.
• Refrigerator control is set too
cold.
• Refrigerator or freezer gasket
is dirty, worn, cracked, or
poorly fitted.
• The thermostat is keeping the
refrigerator at a constant
temperature.
• Freezer control is set too cold.
• Refrigerator control is set too
cold.
Problem
Refrigerator
compressor does
not run.
Refrigerator runs
too frequently or
too long.
Refrigerator
compressor cycles
on and off.
Temperature in the
freezer is too cold,
but the refrigerator
temperature is
satisfactory.
Temperature in the
refrigerator is too
cold, but the freezer
temperature is
satisfactory.
Solutions
• Set the refrigerator control.
• This is normal for a fully automatic defrosting
refrigerator. The defrost cycle occurs periodically.
• Make sure the plug is tightly pushed into the outlet.
• Call the local electric company.
• This is normal. Larger, more efficient units run
longer.
• It is normal for the refrigerator to work longer under
these conditions.
• It takes a few hours for the refrigerator to reach
cooling temperatures.
• Warm food will cause the refrigerator to run longer
until the desired temperature is reached.
• Warm air entering the refrigerator causes it to run
more. Open the door less often.
• Make sure the refrigerator is level. Keep food and
containers from blocking the door.
• Adjust the refrigerator control to a warmer setting
until the refrigerator temperature is satisfactory.
• Clean or change the gasket. Leaks in the door seal
will cause the refrigerator to run longer in order to
maintain desired temperatures.
• This is normal. The refrigerator cycles on and off to
keep the temperature constant.
• Adjust the freezer control to a warmer setting until
the freezer temperature is satisfactory.
• Adjust the refrigerator control to a warmer setting.