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BEFORE CALLING FOR SERVICE (CONT.)
Possible Causes
• Moisture may form when the
temperature or humidity are
high.
• Interior needs to be cleaned.
• Food with strong odor is in
the refrigerator.
• Some containers and
wrapping materials produce
odors.
• Food package is keeping the
door open.
• Door was closed too hard,
causing other door to open
slightly.
• Refrigerator is not level. It
rocks on the floor when it is
moved slightly.
• Floor is uneven or weak. The
refrigerator rocks on the floor
when it is moved slightly.
• Refrigerator is touching the
wall or the cabinets.
• Food is touching the shelf on
top of the drawer.
• The drawer track is dirty.
• The household water-line
valve is not open.
• The refrigerator or freezer
door is not closed.
• The water has been in the
tank for too long.
• The unit is not properly
connected to cold water line.
Problem
Moisture forms on
the dispenser.
Odors in the
refrigerator.
The door(s) will not
close.
Drawers are
difficult to move.
The dispenser will
not dispense water.
Water has an odd
taste and/or odor.
Solutions
• Wipe off the moisture.
• Clean interior with sponge, warm water, and baking
soda. Be sure the soda is completely dissolved so
it will not act as an abrasive compound.
• Cover food completely.
• Use a different container or brand of wrapping
materials.
• Move the packages that keep the door from closing.
• Gently close both doors.
• Adjust the height-adjusting screw.
• Be sure the floor is level and can adequately
support the refrigerator. Contact a carpenter to
correct sagging or sloping floor.
• Move the refrigerator.
• Keep less food in the drawer.
• Clean the drawer and the track.
• Open the household water-line valve.
• Be sure both doors are closed.
• Dispense and discard 7 glasses of water to freshen
the supply. Dispense and discard an additional 7
glasses to completely rinse the tank.
• Connect the unit to a cold water line that supplies
water to the kitchen faucet.