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Troubleshooting and
Support
A
Motion Computing products are thoroughly tested for performance and quality,
but occasionally problems still occur. If you do not find the information you are
looking for in this section, go to the Motion Computing support page at
www.motioncomputing.com/support.
Troubleshooting
Use the information in this section to identify and resolve common issues. If an
issue has more than one potential cause, the most common cause is listed first.
Power
The computer does not turn on
• The C5 might not be plugged in or the battery might be depleted. Plug the
unit in to AC power.
The computer does not shut down
• An application might have stopped responding. Use Task Manager to manually
stop the application. (Press the Windows Security button and tap the Task
Manager button.) For more information, open Windows Help and Support
and search for “task manager”. You can also hold the power switch for five
seconds to force the computer to shut down.
The computer will not enter Hibernation mode.
• Hibernation might not be enabled. Use Motion Dashboard to enable
Hibernation. See “Using Hibernate” on page 31.
The computer does not return from Hibernation while on battery power
• The battery might be depleted. Plug the unit in to AC power.