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Models 336, 338 & 339 T roubleshooting Guide
Section 8 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY PAGE
REF.
1. No product is being
dispensed with draw valve
open and the machine in
the “AUTO” mode.
a. Freeze--up in mix inlet
hole.
a. Call service technician to
adjust the mix hopper
temperature.
-- -- --
b. Beater motor out on reset. b. Reset the freezer. 14
c. The beater is rotating
counterclockwise from the
operator end.
c. Contact service technician
to correct rotation to
clockwise from operator
end.
-- -- --
d. The circuit breaker is off
or the fuse is blown.
d. Turn the breaker on, or
replace the fuse.
-- -- --
e. There is inadequate mix in
the mix hopper.
e. Fill the mix hopper with
mix.
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f. The air orifice is not
installed.
f. Install air orifice in air
tube.
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g. Air tube is installed in the
“STANDBY” position.
g. Install the air tube in the
“AUTO” position.
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2. The product is too stiff. a. The viscosity needs
adjustment.
a. Contact service
technician.
-- -- --
b. The air orifice is not
installed.
b. Install air orifice in air
tube.
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3. The product is too soft. a. Viscosity needs
adjustment.
a. Contact service
technician.
-- -- --
b. Not enough air space
around unit. (Air cooled
units)
b. Allow for adequate air flow
across the condenser.
6
c. Worn scraper blades. c. Replace regularly. 30
d. Dirty condenser (A/C) d. Clean monthly. 25
e. Mix is out of date. e. Use only fresh mix. -- -- --
f. Loss of water. (W/C) f. Locate cause of water
loss and correct.
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g. Loss of refrigerant. g. Call a service technician. -- -- --
4. The mix in the mix hopper
is too cold.
a. The temperature is out of
adjustment.
a. Call service technician to
adjust the mix hopper
temperature.
-- -- --