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If you need service or assistance,
we suggest you follow these five steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools of
any kind.
If nothing operates:
* Is the power supply cord plugged into a live circuit
with the proper voltage? (See page 22.)
* tiave you checked your home’s main fuses or cir-
cuit breaker box?
* Have you checked the electric company for a
power failure?
If the microwave oven will not run:
l
Is the oven being used as a timer?
= If the temperature probe is being used, is it plug-
ged tightly into its socket?
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Is the door firmly closed and latched?
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Did you touch START?
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Did you follow the directions exactly?
If the microwave cooking times seem too long:
0 Is the electric supply to your home low or lower
than normal? Yourelectric company can tell you if
the line voltage is low
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Is the Cook Power at the recommended setting?
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Are you allowtng for more time when cooking
more food at one time?
If the display shows Q time counting down but the
oven is not cooking:
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Is the oven door closed completely?
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Is the oven in a starding time between QUICK
DEFROST and COOK or AUTO SET. (See page12.)
* Hade you set the control as o kitchen timer?
If you do not hear a Programming Tone (page 6):
* is the corrmand correct?
0 10s the tone been ( ancelled?
IIf the fan seems to be running slower than usual:
sl* #ias the even been stored In a cold area? The fan
wi!i run slower until the oven warms up to normal
room temperature.
if there has been a power interruption, the Display
will show 88:88. Reset the clock (page 6).
If the microwave oven turns off too soon or not soon
enough when using the probe:
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IS at least t3 of the probe In the food?
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1s the probe tip In thcl center of the food?
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I!) the probe touchin< bone or fat?
* Hove ‘you allowed ro&s to stand for a few minutes
offer cooking?
* Is the probe pluggeo tightly into its socket?
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is We Cook Power ser correctly?
l
is
VF? Probe Temperature set correctly?
2. If you need assistance?..
Call Whirlpool COOL-LINE” service assistance
telephone number. Dial free from anywhere fn the
U.S.: 1-800-253-1301
and talk with one of our trained Consultants. The
Consultants can instruct you in how to obtain satis-
factory operation from your appliance or, if service
is necessary, recommend a qualified service com-
pany in your area.
3.
If you need service?..
aEar
miil
/p”
Whirlpool has a nationwide net-
01
- work of franchised TECH-CARE@
service companies. TECH-CARE
TECU-CARE
service technicians are trained to
FRANCHISED ZERWCE
fulfill the product warranty and
provide after-warranty service, anywhere in the
United States. To locate TECH-CARE service in your
area, call our COOL-LINE service assistance tele-
phone number [see Step 2) or look in yourtelephone
directory Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL APPLIANCES -
MAJOR-SERVICE A REPAIR
MAJOR-REPAIRING L PARTS
OR
~HIRLDOOLAPPLIANCES
WHIRLPOOL APPLIANCES
FRANCHISEDTECH~CARESERVICE FRANCHISEDTECH-CARESERVICE
SEHI'lI(‘E U~MPA~VIES
SEXVl(‘E C’OMPA,VIE,S
XY: SERVICEGO
XYZSERVICECO
'23 MAPLE 999~9999
123MAPLE 999 9999
OR
WASHING MACHINES, DRYERS
(L IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISEDTECH-CARE SERVICE
SZX 1’1C ‘E C Y1.WPA.VIE.S
XYLSERVICECO
'21MAPtE 999~9999
4. If you have a problem?..
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
5.
If you need FSP””
replacement parts? . .
FSP is a registered trademark of Whirlpool Corpo-
ration for quality parts. Look forthis symbol of quality
whenever you need a replacement part for your
Whirlpool appliance. FSP replacement
parts
will fit
right and work right, because they are made to the
same exacting specifications used to build every
new Whirlpool appliance
To locate FSP replacement parts in yourarea, refer
toStep2aboveorcall the WhirlpoolCOOL-LINEserv-
ice assistance number in Step 3.
‘If you must call or write, please provide: model
number, serial number, date of purchase,
and a
complete description of the problem. This informa-
tion is needed in order to better respond to your
request for assistance.
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