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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed
description of the problem, your appliance’s complete model and serial numbers and the
purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM POSSIBLE CAUSE
SOLUTION
Nothing will
The power cord is not
Plug the power cord into a live circuit
operate
plugged into a live circuit with with proper voltage. (See Installation
proper vottage. Instructions.)
A household fuse has blown
Replace household fuse or reset
or a circuit breaker has
circuit breaker.
tripped.
The oven will
The electronic control has not
Refer to pages 14-27 for setting the
not operate
been set correctly.
electronic control.
A delayed start time has been
Wait for the start time to be reached.
programmed.
The surface
A household fuse has blown
Replace household fuse or reset
units will not
or a
circuit breaker has
circuit breaker.
operate
tripped.
Surface units are not plugged Turn control knobs to OFF and plug
in all the way.
surface units in all the way. (See
“Replacing” on page 36.)
The control knobs are not
Push control knobs in before turning
being set correctly.
to a setting.
Control knob(s)
You are not pushing in before
Push control knob(s) in before turning
will not turn
turning.
to a setting.
The Self-
The Lock Lever is not in the
Move Lock Lever all the way to the
Cleaning cycle
Clean position - all the way to
right.
will not operate
the
right.
You did not push the Start/
Push the Start/Enter pad.
Enter pad.
A delayed start time has been
Wait for the start time to be reached.
programmed.
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