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Chapter 6: Troubleshooting your interactive
whiteboard system
Before you start 44
Locating status lights 44
Locating serial numbers 44
Determining you interactive whiteboard system’s status 46
Resolving interactive whiteboard issues 47
Resolving operation issues 47
Resolving connection issues 47
Resolving controller module issues 48
Resolving projector issues 48
Resolving projector errors 48
Your projector stops responding 49
The “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears 49
The “Lamp Failure” message appears 50
The projector Power and Service lights are off 50
Resolving image issues 51
Loss of signal 51
Partial, scrolling or incorrectly displayed image 52
Unstable or flickering image 52
Frozen image 53
The image from your connected laptop computer isn’t projected 53
Unaligned projected image 53
Resolving audio issues 54
Resolving network communication issues 55
Resolving ECP issues 55
Accessing the service menu 55
Retrieving your password 56
Resetting the projector 56
Transporting your interactive whiteboard system 57
Chapter 6
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