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Determining you interactive whiteboard system’s
status
Use the following table to determine the status of your interactive whiteboard system:
Projector
Power light
Projector
Service light
ECP light Ready light
Projected
image
Touch and
pen control
Status and related
troubleshooting
Normal operating statuses
Solidgreen Off Solidgreen Solidgreen Correct Fullcontrol Thesystem is operatingnormally.
If imageorsoundissues occur,see
theremainingsectionsof this chapter
fortroubleshootinginformation.
Flashinggreen Off Flashinggreen Off None None Thesystem is startingup.
Solidamber Off Solidamber Off None None Thesystem isinStandby mode.
Flashing
amber
Off Flashing
amber
Off None None Thesystem is enteringStandby
mode.
Solidgreen Off Solidgreen Solidamber N/A None Theinteractivewhiteboard’s
controllermoduleisstartingup.
If this process takes longerthan10
seconds, seeResolvingcontroller
moduleissues onpage48.
Solidgreen Off Solidgreen Flashing
amber
N/A N/A Theinteractivewhiteboard’s
controllermoduleisready toreceivea
firmwareupdateoris applyinga
firmwareupdate.
If theReady light flashes amber but
nofirmwareupdateappears onthe
screen, seeResolvingcontroller
moduleissues onpage48.
Error statuses
Solidgreen Off Solidgreen Solidgreen Incorrect Fullcontrol There’s anissuewiththeprojected
image.
SeeResolvingimageissues onpage
51.
Solidgreen Off Solidgreen Solidgreen Correct None There’s anissuewiththeinteractive
whiteboard.
SeeResolvingoperationissues on
next page.
Solidgreen Off Solidgreen Flashinggreen Correct Touchonly SMARTProductDrivers isn’t
installedorrunningcorrectly onthe
connectedcomputer.
Solidgreen Off Solidgreen Off
OR
Solidred
N/A None There’sanissuewiththeconnections
betweentheinteractivewhiteboard
andtheothercomponents of the
system.
SeeResolvingconnectionissues on
next page.
Solidgreen Off Off Off
OR
Solidred
N/A N/A TheECPisn’t receivingpower.
SeeResolvingECPissues onpage
55.
C HA PTER 6
Troubleshootingyour interactivewhiteboardsystem
46