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This chapter provides basic troubleshooting information for your interactive whiteboard system.
For issues not covered in this chapter, consult the SMARTSupport website (smarttech.com/support)
or contact your authorized SMART reseller (smarttech.com/where).
Before you start
Before you troubleshoot your interactive whiteboard system or contact your authorized SMART
reseller or SMARTSupport for assistance, you need to do the following:
l Locate your interactive whiteboard system’s status lights
l Locate your interactive whiteboard system’s serial numbers
Locating status lights
You interactive whiteboard system consists of several components, which have their own status
lights:
l Your interactive whiteboard’s Ready light is located on the pen tray.
l
Your projector’s Power ( )and Service ( ) lights are located on the bottom of the projector.
l
The ECP’s Power button (see Using the Extended Control Panel (ECP) on page 24) also
functions as astatus light.
Locating serial numbers
The SMARTBoard 800 series interactive whiteboard serial number is located on the lower-right edge
of your interactive whiteboard’s frame. For more information, see the SMARTBoard 800 series
interactive whiteboard user’s guide (smarttech.com/kb/144817).
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Troubleshootingyour interactivewhiteboardsystem
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