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SECTION V
WARRANTY INFORMATION
A. RETURNING WARRANTY CARD(S)
1. Before any water vending machine leaves the ADC factory test area, a warranty card is placed in a plastic
bag behind the right control door. These warranty cards are intended to serve the customer in two ways.
First, when ADC receives the warranty cards back from the customer, we mail appropriate parts manual
(at no charge) to the address indicated on the returned card. Second, we record the individual installation
date and warranty information to better serve you should you file a warranty claim.
a. If a warranty card did not come with your water vending machine, contact the ADC Warranty or
Service Departments at (508) 678-9000.
B. PARTS
For a copy of the ADC commercial warranty covering your particular water vending machine, contact the ADC
reseller from whom you purchased the equipment and request a water vending machine warranty form. If the
reseller cannot be contacted or is unknown, warranty information can be obtained from the factory by contacting
the ADC Warranty Department at (508) 678-9000.
NOTE: Whenever contacting the ADC factory for warranty information, be sure to have the water
vending machine’s model and serial numbers available so that your inquiry can be handled in
an expeditious manner.
C. RETURNING WARRANTY PART(S)
ALL water vending machines, parts warranty claims, or inquires should be addressed to the ADC Warranty
Parts Department. To expedite processing, the following procedures must be followed:
1. No parts are to be returned to ADC without prior written authorization ("Return Material Authorization"
[R.M.A.]) from the factory.
NOTE: A R.M.A. is valid for only sixty (60) days from date of issue.
a. The R.M.A. issued by the factory, as well as any other correspondence pertaining to the returned parts,
must be included inside the package with the failed merchandise.
2. Each part must be tagged with the following information:
a. Model and serial numbers of the water vending machine from which part was removed.