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ETPM and ETKMS Troubleshooting
242 EncrypTight User Guide
PEP Log Files
You can retrieve and view log files from any PEP using ETEMS. When a PEP receives a command from
ETEMS, it sends its log files to the designated FTP server. To use this feature you must have FTP server
software running on the ETEMS workstation.
If a PEP contains several log files, ETEMS combines the log files into a single file. ETEMS creates a
directory named cvLogFiles in the FTP root directory, where the combined log files are stored as .txt
files. The combined log file name is based on the appliance’s management IP address and the timestamp
of when the log was received.
For more information about working with log files, refer to “Retrieving Appliance Log Files” on
page 228.
The available logging configuration settings vary depending on the model of the PEP. For more
information, refer to the configuration chapter for your PEP.
ETKMS Troubleshooting Tools
External ETKMSs provide a number of tools that you can use to troubleshoot problems.
This section includes the following topics:
● “ETKMS Server Operation” on page 242
● “Optimizing Time Synchronization” on page 243
● “Shutting Down or Restarting an External ETKMS” on page 243
● “Resetting the Admin Password” on page 243
ETKMS Server Operation
This section describes some Linux commands that are useful for identifying the applications and services
running on an external ETKMS. If you have physical access to the ETKMS, you can log in directly on
the ETKMS server, or you can use an ssh client to log in remotely.
Table 66 Linux Commands
Command Description
chkconfig --list Lists the configuration status of each known application that
started at each of the various run levels.
chkconfig --list | fgrep
“3:on”
Lists the configuration status of applications that started at
run level 3. This is the normal operating level for the Linux
operating system.
service --status-all Lists the status of all known services.
service --status-all | fgrep
“is running”
Lists the status of services that are currently running.