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Troubleshooting
If you can’t find an answer to your problem in the chart below, or if the problem cannot be
fixed, you will need technical help. Contact your Authorized Service Center or Customer Care.
Problem Possible causes What to do
Oven
The oven doesn’t work
(no heating).
No power supply (oven light and
halos do not come on either).
No gas supply (gas ovens).
Check that the circuit breaker
hasn’t tripped and there is no
power outage in your area. If
there is a power outage, you
cannot use the oven until power
has been restored.
The supply to the house may
not be working or there may be
an outage. Contact your local
gas supplier.
One of the oven lights
does not come on, but
the oven works.
The light bulb is loose.
The light bulb has blown.
See instructions for ‘Replacing
the oven light bulb’ in section
‘Care and cleaning’. Instead
of replacing the bulb, simply
ensure that it is secure in its
socket.
Replace the bulb. See
instructions for
‘
Replacing the
oven light bulb’ in section
‘
Care
and cleaning.’
There is a power failure –
can I still use the oven?
Power outage in your home or
neighborhood.
The oven cannot be used until
power is restored.