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Troubleshooting
Problem Possible causes What to do
Cooktop burners
Some burners will not
light.
Flames do not burn all
around the burner
cap.
Burner parts or ignitors may be
wet, dirty, or misaligned.
Check that the burner parts
are clean, dry, and correctly
assembled. Check that the
ignitors are clean and dry.
See ‘Care and cleaning’ for
instructions.
There is no clicking when
I try to light a burner.
The ignitor is dirty or there is a
power outage.
Clean the ignitor(s). See ‘Care
and cleaning’ for instructions.
There is a power failure –
can I still use the cooktop
burners?
Power outage in your area. The cooktop burners can still be
used. To light them:
1
Holding a lighted match to
the flame spreader, push
in on the control knob and
turn counterclockwise to
LITE.
2
When the flame is burning
all the way around the
burner, you may adjust the
heat.
Important!
If the flame is blown out during
a power failure, turn the knob
immediately to
OFF
, as the
burner will not automatically
relight and gas may escape.
The flames have
suddenly gone out.
A draft or a spill has extinguished
the flame.
No action required. The
burner will detect this and
automatically relight. However,
if there has been a large spill,
we recommend turning the
burners off and cleaning the
burners and sump area. See
‘Care and cleaning’ for
instrucions.
There is a slight
‘extinction pop’ or
flash after I’ve turned a
cooktop burner off.
This is normal for LP gas and
requires no action.