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Troubleshooting
Problem Possible causes What to do
Cooktop burners
The burner flames are
uneven, very large,
yellow or yellow-tipped
or sooty.
Technical fault: the gas is the
wrong type or hasn’t been
adjusted properly.
Do not use your cooktop
burners. Contact your
Authorized Service Center or
Customer Care.
The ignitor keeps
clicking (continuous
spark) even when a
burner has lit.
Dirty or wet ignitor(s). Clean the ignitor(s). See ‘Care
and cleaning’ for instructions.
Griddle
The surface is discolored
in patches.
Oils cook onto the surface with
repeated use.
This is normal and doesn’t affect
cooking performance.
There is a power failure –
can I still use the griddle?
Power outage in your home or
neighborhood.
The griddle cannot be used
until power is restored.
Grill
Flare-ups during grilling. Fatty cuts of meat.
Grill grate is not positioned
correctly; grease runs down into
the radiant tray rather than the
grease drip-pan.
Minor flare-ups are normal. To
minimize them, trim excess fat
off meat before grilling.
Turn the grill off, wait for
it to cool, then position it
correctly.
See ‘Using the grill’ for
instructions and illustrations.
There is a power failure –
can I still use the grill?
Power outage in your home or
neighborhood.
The grill cannot be used until
power is restored.