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Solving operating problems
Problem Possible causes What to do
Unfamiliar noises
coming from
appliance.
Freezer is defrosting. This is normal.
Refrigerant noises, eg. cracking,
popping, hissing, running water,
humming.
This is normal. Refer to Operating Sounds
section.
Condensation
inside fresh food
compartment.
Frequent or long drawer
openings.
Minimize drawer openings.
Drawer not sealing or closing
properly.
Move items in compartment so drawer can
close tightly.
Check that seal is sitting flat and sealing
tightly.
Check that drawer skin is not clashing with
surrounding cabinetry.
High humidity environment. May occur during periods of high
humidity. Wipe dry.
Drawer hard to
open or close.
Tray or bin hard
to pull out.
Appliance may not be level. Refer to installation instructions.
Slides not extending fully. Hold onto sides of drawer or tray, extend
the slides fully and evenly by using a
firm pull on both sides. This will reset the
slides.
Food or packaging trapped. Move items in compartment so drawer can
close tightly.
Drawer not sealing or closing
properly.
Check that seal is sitting flat and sealing
tightly.
Note: When compartment is set to Freezer mode slides will not move as freely
as they will when set to the Fridge modes due to low temperature.
Slides not
extending fully.
Hold onto sides of drawer or tray, extend
the slides fully and evenly by using a
firm pull on both sides. This will reset the
slides.
Before you call for service