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Troubleshooting
If there is a problem with your appliance, please check the following points before contacting your
local Fisher & Paykel Appliances Authorized Service Center Dealer or Customer Care Center.
Problem Possible causes What to do
Freezer control and
lights are on, but
compressor is not
operating.
Refrigerator is in defrost
mode.
Normal operation.
Wait 40 minutes to see if refrigerator restarts.
Temperature-
controlled drawers
are too warm.
Control settings are not
right.
See page 17 to adjust controls.
Freezer controls are not
right.
See page 12 or 16 to adjust controls.
Drawer is improperly
positioned.
See pages 17 – 19 to verify drawer positioning.
Refrigerator does
not operate.
Refrigerator is not plugged
in.
Plug in refrigerator.
Touch temperature
controls are set to “OFF”.
See page 12 or 16 to adjust controls.
Fuse is blown, or circuit
breaker needs to be reset.
Replace any blown fuses.
Check circuit breaker and reset, if necessary.
Power outage has
occurred.
Call local power company listing to report
outage.
Refrigerator still
won’t operate.
Refrigerator is
malfunctioning.
Unplug refrigerator and transfer food to
another refrigerator. If another refrigerator is
not available, place dry ice in freezer section to
preserve food. Warranty does not cover food
loss.
Contact service agent (see page 47).
Food temperature
is too cold.
Condenser coils are dirty. Clean according to the chart on page 32.
Refrigerator or freezer
controls are set too cold.
See page 12 or 16 to adjust controls.
Food is too close to upper
left air inlet.
Relocate food away from upper left corner.