Filter
Top Products
35
Before Use
Placing Food Inside
Operation Cleaning TroubleshootingTroubleshooting
The refrigerator does not cool at all!
The operation panel turns
off automatically!
Smells the strong odour
on the food or ice!
The outer walls heat up!
The refrigerator takes time to cool when you fi rst start
using it. In summer, it may take up to 24 hours for the
inside to be fully cooled.
Has on the operation panel turned on?
Demonstration operation:
Is the power plug disconnected or has the circuit breaker
tripped?
If 30 seconds pass without any
operation panel button operations,
displays turn off.
Do you clean the water tank and the
water supply pump once a week?
Have you placed food with strong
odour inside the refrigerator without
sealing in a container?
The outer walls heat up signifi cantly (to about 50 to 60°C)
immediately after installation and in summer. This is
because the heat discharging and condensation prevention
pipes are located on the sides and the top of the refrigerator.
They are required for cooling and the heat is not an
abnormality.
The refrigerator compartment rotating partition also has a
condensation prevention heater that heats up.
A heat discharging fan is located under the refrigerator.
Warm air may be discharged from here.
First, check the items described in this section. If the problem persists, contact the retail store where
you purchased the refrigerator as soon as possible.
Frequently asked questions in the initial period and in summer
Questions about operation and handling
X
Page 14
X
Pages 26 - 27
X
Page 9
X
Page 32
X
Page 6
Cooling performance
Cooling performance
Problem Check Explanation and action
Food freezes
Food freezes
in the freezer
in the freezer
and vegetable
and vegetable
compartments
compartments
1
Is the temperature on the operation
panel set to “H”?
Set the temperature to “M”. The temperature drops
temporarily depending on the setting.
X
Pages 22 - 23
2
Is food with a lot of moisture stored at
the rear of the shelf?
Place drinks and food containing a lot of water, such as
tofu, vegetables and fruit, at the front.
3
Is the surrounding temperature 5°C or
less?
Freezing is likely to be prevented when the temperature
settings of the refrigerator compartment and vegetable
compartment are set to “L”.
X
Pages 22 - 23
4
Is the water supply pipe installed
correctly?
When the installation is incorrect or a gap is caused by a
foreign object, the cold air may fl ow in reverse and cause
food in the refrigerator compartment to freeze.
Food in the
Food in the
versa
versa
compartment
compartment
melts
melts
1
Has enough time passed after
temperature adjustment or installation?
The refrigerator takes time to cool completely. Wait at least
30 minutes before placing food inside.
2
Is food stuck up in the upper area?
Leave a gap in the upper area so that the cold air can fl ow.
3
Did the hot food make contact with other foods?
Frozen food may thaw if it makes contact with hot food.
4
Did you set the supercool freezing
after placing hot food inside?
set the supercool freezing after placing hot food inside. The
food temperature will drop quickly.
5
Was ice cream or frozen food stored
with the “FZR” “L” or “FZR” “M” setting?
Set to “FZR” “H”.
X
Pages 22 - 23
6
Is the versa compartment set to
Power Save Mode?
Cancel Power Save Mode.
X
Page 24
Does not cool
Does not cool
well
well
Not much ice is
Not much ice is
made
made
Ice melts
Ice melts
1
Is “L” set as the temperature for the
compartment?
Set the temperature to “M” or “H”.
X
Pages 22 - 23
2
Has enough time passed after
installation?
It takes 4 to 5 hours for the refrigerator to cool, and 24
hours or more in summer to fully cool.
3
Is heat discharging being blocked? Check if
there is gap around the refrigerator and the
refrigerator is not exposed to direct sunlight.
Check that the refrigerator is installed correctly.
X
Page 6
4
Is the fl ow of cold air being blocked? Are the
doors being opened frequently, or left ajar?
Check the quantity of food inside and ajar door.
5
Is the ice making compartment or
versa compartment set to Power
Save Mode?
Cancel Power Save Mode.
X
Page 24
Troubleshooting