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REFERENCE INFORMATION
Problem
Small or hollow cubes
Slow ice cube freezing
Orange glow in the freezer
Cube dispenser does not
work(on some models)
Water has poor taste/odor
(on some models)
Water in first glass is warm
(on some models)
Water dispenser does not
work(on some models)
Water spurting from
dispenser (on some
models)
Water is not dispensed
(on some models) but
icemaker is working
Water on kitchen floor or
on bottom of freezer
No water or ice cube
production
Water filter clogged.
Door left open.
Temperature control not set
cold enough.
Defrost heater is on.
Icemaker turned off or water
supply turned off.
Ice cubes are frozen to the
icemaker feeler arm.
Irregular ice clumps in the
storage container.
Dispenser is LOCKED.
Water dispenser has not been
used for a long time.
Normal when refrigerator is
first installed.
Water dispenser has not been
used for a long time.
Water system has been drained.
Water supply line turned off or
not connected.
Water filter clogged.
Air may be trapped in the water
system.
Dispenser is LOCKED.
Newly-installed filter cartridge.
Water in reservoir is frozen.
Refrigerator control setting is
too cold.
Ice cubes stuck in icemaker.
(Green power light on
icemaker blinking).
Drain in the bottom of the
freezer clogged.
Cubes jammed in chute.
Supply line or shutoff valve is
clogged.
Water filter clogged.
Dispenser is LOCKED.
• Replace filter cartridge with new cartridge or with plug.
• Check to see if a package is holding the door open.
• See about the controls.
• This is normal.
• Turn on icemaker or water supply.
• Remove cubes and move the feeler arm to the ON position.
• Break up with fingertip pressure and discard remaining
clumps.
• Freezer may be too warm. Adjust the freezer control to a
colder setting, one position at a time, until clumps do not
form.
• Press and hold the CHILD LOCK for 3 seconds.
• Dispense water until all water in system is replenished.
• Wait 24 hours for the refrigerator to completely cool down.
• Dispense water until all water in system is replenished.
• Allow several hours for replenished supply to chill.
• See Installing the water line.
• Replace filter cartridge or remove filter and install plug.
• Press the dispenser arm for at least two minutes.
• Press and hold the CHILD LOCK pad for 3 seconds.
• Run water from the dispenser for 3 minutes (about one and
a half gallons).
• Call for service.
• Set to a warmer setting.
• Turn off the icemaker, remove cubes, and turn the icemaker
back on.
• See Care and cleaning.
• Check the lock on filter.
• Poke ice through with a wooden spoon.
• Call a plumber.
• Replace filter cartridge or remove filter and install plug.
• Press and hold the CHILD LOCK pad for 3 seconds.
Possible Causes What To Do
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