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SCREENING CALLS
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GUIDE FOR SCREENING CALLS
U-line’s warranty does not cover customer education calls. It has been reported that as high as 50% of all
service calls performed are customer education calls.
The following guide has been developed to help screen calls on the most common customer education
issues. It can be used by persons scheduling service calls. Questions to ask before scheduling a service
call:
The unit is not cold enough!
• Are you familiar with the factory specifications for this unit? (Many factors can cause these figures to
vary: ambient temperature, application, amount of use, etc.)
Model Numbers Approximate Temperatures
2075WC, 2015WC 60° top rack /55° middle/ 45° bottom
2075R, 2015R 38°
2075RF 38° fresh food, 0° freezer
CO2075FF, U-CO29FF 38° fresh food
• Is the door sealing properly? If the door is not sealed properly, it allows heat into the unit. U-Line’s war-
ranty is 90 days for door adjustments.
• Is the condenser clean? U-Line’s warranty does not cover cleaning the condenser.
• Is the unit behind closed doors? The unit must have free air flow to the front grille.
• Did you try turning the temperature control colder? Turning the control knob clockwise is colder. Be
sure to allow 24 hours between temperature control adjustments.
• For Wine Captain Units Only - Is the light on constantly to display the wine? If the light is on
constantly, this could cause the unit to run warmer.
The unit is frosting up!
• Are you familiar with the defrost technology of the unit?
Defrost Technology Model Numbers
Manual Defrost BI•2015
Cycle Defrost 2075R, 2015R, 2075WC, 2015WC
Frost Free CO2075FF, 2075RF, U-CO29FF
• Is the door sealing properly? U-Line's warranty is 90 days for door adjustments.
• Has the door been left open?
• Is the unit in an application of heavy usage? Heavy usage or high ambient temperatures will cause a
unit to frost up.
The light on my Wine Captain never shuts off!
• Did you turn the ON/OFF switch near the base of the unit? The ON/OFF switch is for the light
operation only. When the switch is in the OFF position, the light will turn on only when the door is
open. When the switch is in the ON position, the light will be on constantly to display the wine. To
shut the unit OFF, turn the temperature control all the way counterclockwise.
CUSTOMER
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CUSTOMER
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CUSTOMER
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