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WARRANTY CLAIMS PROCEDURE
When submitting claims for warranty payment, please follow these guidelines.
You can use any form you would normally use to bill your customer (your own computer generated form,
Narda, USA, etc.).
The model and serial number MUST be on the claims. Claims will not be paid without a model and serial
number.
If you work on more than one unit per service call please submit a separate claim for each unit.
We track all defects through warranty claims, so please be specific on what the repair was. If it is a system
leak, please specify where the leak was.
Please be sure the claim is legible. If the claim form cannot be read, it will be returned, unpaid.
U-Line will not cover part or labor claims for the replacement of a complete ice maker assembly. All ice
maker parts are available as replacement parts and are stocked in our inventory. Remember: we do not
pay customer education calls. Door and water level adjustments are 90 day warranties only.
If you are changing out a unit please supply the model and serial number of both units (the unit being
replaced and the new unit) and the R.A. number.
Occasionally the customer does not return their warranty cards. In this case we use the date the unit was
shipped to our distributor for a beginning warranty date. This may cause the claim to be rejected for a
proof of purchase. If you want to check on a purchase date, you may contact the U-Line Corporation
Customer Assurance Department at 1-800-779-2547. This will allow you to get a proof of purchase, if
needed, before you submit the claim.
At U-Line, parts and labor claims are paid separately. Included in labor are freon and recovery charges, all
other parts are handled by the parts department. We require that some parts be returned to us, so we may
return them to our vendor. It will be noted on your packing list if we require you to return the part. If a
part is to be returned please include a copy of the packing list and a copy of your claim. If the part was
purchased at one of our part distributors, you must handle the part warranty with that company. For labor
payment please send a readable copy of your claim to U-Line Corporation, P.O. Box 245040, Milwaukee
WI, 53224-9540, for warranty payment.
GENERAL INFORMATION
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