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PROOF OF PURCHASE
Proof of Purchase and/or Proof of Install is an important part of the warranty claim process. Sometimes it is
difficult to obtain a proper Proof of Purchase/Install for a number of different reasons:
• The customer does not have a copy (only the original).
• The customer has only their copy of the final Walk Through or sign-off of new construction.
• Other valid reasons that prevent your technician from leaving the job site with a suitable Proof of
Purchase/Install.
We understand the problem and have modified our Proof of Purchase policy to help you in these situations.
Effective immediately, if a copy of the Proof of Purchase/Install is not available at the site, the technician
should record the following information on the Labor Invoice:
• The name of the selling Dealer
• The date of purchase/installation
• The Order or Invoice number (if available)
• The type of document they saw, i.e. Store Receipt, Closing Papers, Sign-Off of Building Permit,
Final Walk Through, etc.
If we have this information on the Labor Invoice, and we have the other information that is needed
(correct Serial Number, type of repair, time spent on repairs, etc.), we will be able to process the
invoice for you in a timely manner.
GENERAL INFORMATION
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