Symptom Causes Solution
You’re trying to draw digital ink,
but you see acircle beneath
your pointer and you’re erasing
digital ink.
Your interactive flat
panel is interpreting an
eraser.
Lift other fingers and the heel of your
hand from the interactive flat panel
while you write because the interactive
flat panel is interpreting them as an
eraser.
OR
Use a smaller pointer, such as the pen.
Resolving audio issues
I MP OR TA N T
Ensure you can see your computer’s desktop and have touch control and digital ink before using
this table. If not, resolve those issues before completing the following steps in the table below.
Symptom Causes Solution
Sound doesn’t play
when you play a
sound file.
Your computer is muted. Turn off the mute setting.
Your computer’s volume is too low. Turn up the volume on your
computer.
Your interactive flat panel is muted. Turn off the mute setting using the
remote control or the front control
panel.
Your interactive flat panel’s volume is too
low.
Use the remote control to turn up
the volume on your interactive flat
panel.
OR
Use the volume control on the
front control panel.
The wrong audio input is selected for the
video input.
Select the correct audio input.
Press AUDIOINPUT on the
remote control.
Your computer uses MacOSX operating
system software and is not set to Audio
USB output.
Set your computer’s audio output
to USB. (For more information,
see page 46.)
C HA PT ER 8
Troubleshootingfor your interactiveflatpanel
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