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installed exchange part will solve the problem with minimal inconvenience and
expense.
Factory repairs can frequently be completed on a fixed price basis. A base ser
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vice fee plus labor and materials will be charged in lieu of the fixed repair price
upon customer request or if extensive repairs are required.
Customers are requested to obtain a return authorization number prior to re
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turning any instrument for service.
All instruments serviced at the factory will be repaired, updated, calibrated, and
completely tested prior to shipment.
3.3.4 Equipment Maintenance Agreements
An optional Equipment Maintenance Agreement provides an annual preventive
maintenance visit with certified recalibration, plus replacement parts through
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out the year. Contact the Customer Service Department at (800) 964-5293 for
details and prices. European customers contact the Customer Service Depart
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ment at +49 (0) 7231 14335 0.
3.3.5 Customer Support
Within 90 days of shipment from the factory, installation and initial configura-
tion assistance will be provided by a Customer Service Representative via
phone or FAX at no charge.
After 90 days from shipment, technical assistance or consultation will be lim-
ited to identification and resolution of instrument failures, unless a Customer
Support Agreement has been purchased.
3.3.6 Customer Support Agreement
An optional Customer Support Agreement provides additional phone or FAX
technical assistance for installation or program development. Contact the Cus
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tomer Service Department for details.
3.3.7 Customer Site Assistance
Kaye can provide optional onsite assistance with installation, initial operation,
and training of plant personnel. Contact the Customer Service Department for
details.
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3 Specifications and Environmental Conditions