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Before you call for service…
Customer ServiceTroubleshooting TipsOperating InstructionsSafety Information
Troubleshooting Tips
Save time and money! Review the charts on the following pages
first and you may not need to call for service.
Problem Possible Causes What To Do
Oven will not start A fuse in your home • Replace fuse or reset
may be blown or the circuit breaker.
circuit breaker tripped.
Power surge. • Unplug the microwave
oven, then plug it back in.
Plug not fully inserted • Make sure the 3-prong
into wall outlet. plug on the oven is fully
inserted into wall outlet.
Control panel lighted, Door not securely closed. • Open the door and close
yet oven will not start securely.
START pad not pressed • Press START.
after entering cooking
selection.
Another selection entered • Press CLEAR/OFF.
already in oven and
CLEAR/OFF pad not
pressed to cancel it.
Cooking time not entered • Make sure you have
after pressing TIME COOK. entered cooking time
after pressing TIME COOK.
CLEAR/OFF was pressed • Reset cooking program
accidentally. and press START.
Food weight not entered • Make sure you have
after selecting Auto Defrost. entered food weight
after selecting Auto Defrost.
“PLEASE INSERT PROBE” Probe has been • Insert the probe properly
appears on display forgotten or not into the wall receptacle.
inserted properly.
“BAD PROBE” appears The probe has not been • Insert the probe properly
on display completely inserted into the wall receptacle.
into the wall receptacle.
The probe is defective. • Replace the probe.
Floor of the oven is warm, The cooktop light is • This is normal.
even when the oven has located below the oven
not been used floor. When the light
is on, the heat it
produces may make the
oven floor get warm.
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