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34 Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07
11
Troubleshooting
With proper installation, operation and maintenance your gas stove will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualifi ed service person in the diagnosis of a problem and the
corrective action to be taken. This troubleshooting guide can only be used by a qualifi ed service technician.
Electronic Ignition System
Symptom Possible Causes Corrective Actions
1. No transmission, motor does
not turn.
A.
Receiver must learn new
code.
Press and hold the receiver’s reset button until you hear 2 acoustic signals.
After the second longer acoustic signal, release the reset button and within the
subsequent 20 seconds, press the down arrow on the remote handset until you
hear an additional long acoustic signal confi rming the new code is set.
2. No ignition. No tone.
A.
Receiver Replace receiver and reprogram code.
3. No ignition; one 5 seconds
continuous tone (7 shorts
beeps might be heard prior to
the 5 seconds tone).
A.
ON/OFF switch is in OFF
position.
Push switch to ON position.
B. Loose wire. Secure wire.
C. Receiver. Replace receiver and reprogram.
D.
Bent pins on 8 wire
connector.
Straighten pins on 8 wire connector.
E. Valve. Replace valve.
4. No pilot fl ame and control
continues to spark.
A. Air in the pilot supply line. Purge the line or start ignition several times.
B.
Thermocouple circuit
wired incorrectly.
Check polarity of the thermocouple wires.
C.
No spark at pilot burner. Check spark gap, check wiring connection. Check for spark in location along
cable.
D. Valve. Replace valve. Do not over tighten.
E.
Over tightened
thermocouple interrupter.
Replace valve and thermocouple interrupter.
F. Receiver. Replace receiver and reprogram code.
5. Pilot is lit and control
continues to spark. Valve
shuts off after 10...30
seconds. Valve operates
manually.
A.
Receiver. Replace receiver and reprogram code.
6. Pilot is lit, sparking stops if a
fl ame is present. Valve shuts
off after 10...60 seconds.
Valve does not work manually.
A. Thermocouple. Replace thermocouple.
B.
Low inlet pressure to
valve.
Confi rm suffi cient inlet pressure to the valve. Adjust or replace inlet regulator if
necessary.
C. Valve. Replace valve. Do not tighten the thermocouple interrupter.
7. 3 short beeps while the motor
turns. A.
Batteries are low. Replace batteries - quality alkaline recommended. WARNING: Creating an
electrical short between the batteries/battery box and metal parts of the appliance
may render the receiver inoperable.
8. Pilot fl ame lights but there is
no main gas fl ow. A.
Manual override know
(if equipped) is in MAN
position.
Turn Manual override know to ON position.
B.
Valve turned don to pilot
fl ow.
Turn fl ame to high fi re by pressing up button on remote handset.
C.
Low inlet pressure to
valve.
Confi rm suffi
cient inlet pressure to the valve. Adjust or replace inlet regulator if
necessary.
D. Valve. Replace valve.
9. Pilot sparks, but pilot will not
light.
A.
Correct gas supply. Verify that incoming gas line ball valve is “open”. Verify that inlet pressure reading
is within acceptable limits, inlet pressure must not exceed 50 mbar.
B. Ignitor gap is too large. Verify that spark gap from ignitor to pilot hood is .43 cm.
C. Module is not grounded. Verify module is securely grounded to metal chassis of stove.