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43Heat & Glo • VRTIKL-CE • 7031-292 Rev E • 12/07
F. Warranty Policy
HEAT & GLO
LIMITED 10 YEAR WARRANTY
In order to presumptively establish the dates to which your HEAT & GLO Limited Warranty runs, you must mail the
completed warranty card to HEAT & GLO, 20802 Kensington Boulevard, Lakeville, MN 55044, USA, within 60 days
of the date of the stove installation. If you fail to do so, you may be required to prove the date of installation before
warranty work can be performed.
The warranty exclusions and limitatIons of liability are effective upon installation of the stove.
Subject to the conditions set forth herein, HEAT & GLO, a brand of Hearth & Home Technologies, Inc. (“HEAT &
GLO”) extends the following warranty with respect to HEAT & GLO.
If HEAT & GLO is reasonably satisfi ed that any part or portion of the stove covered by this Limited Warranty is defec-
tive in material or workmanship under normal use and service as described in the User’s Manual, HEAT & GLO will
take the following actions:
1. If the defect is reported during the fi rst year from the date of installation (stainless steel burners and fi ber logs
are covered for 3 years), HEAT & GLO will replace or repair the defective components at its sole expense. The
decision whether to replace a component shall be made at HEAT & GLO’s sole discretion. This Limited Warranty
does not cover components broken during shipping, misuse or careless handling. HEAT & GLO shall not be
responsible for any indirect, incidental, or consequential damages or for any costs other than those incurred by
HEAT & GLO to repair or replace the defective component. If components (including venting) other than factory
approved components are used, all warranty and liability on the stove is voided. Defects reported after the fi rst
year will not be covered by warranty unless they fall within the purview of paragraph 2 or 3 below.
2. If the following defects are reported during the second year after the date of installation, HEAT & GLO will supply
replacement parts at the current wholesale price: defective electrical or manual components, optional compo-
nents or accessories, and glass panels (not including glass panels broken during misuse or careless handling).
HEAT & GLO shall not be responsible for any labor, transportation or other costs. Furthermore, it shall not be
liable for any indirect, incidental or consequential damages.
3. HEAT & GLO will replace or repair a defective fi rebox or heat exchanger, at any time during the 10 years from the
date of installation. The decision whether to replace the defective component shall be made at HEAT & GLO’s
sole discretion. HEAT & GLO shall not be responsible for any indirect, incidental or consequential damages or for
any costs other than those incurred by HEAT & GLO to repair or replace the defective component.
This Limited Warranty is the exclusive remedy available to you. If HEAT & GLO cannot effectively resolve a warranty
problem in an expedient and cost-effective manner, it can discharge its entire warranty liability by refunding the price
of the product to you.
Products made by other manufacturers, whether sold with the stove or added thereafter, are NOT covered by this
Limited Warranty. The use of other unauthorized components will make this warranty null and void. This Limited
Warranty will also be void if the appliance is not installed by a qualifi ed installer in accordance with the Installation
Instructions. Furthermore, the Limited Warranty will be void if the stove is not operated, at all times, according to
the User’s Manual furnished with the stove. Any service work must be performed by authorized service representa-
tives.
EXCEPT TO THE EXTENT PROVIDED BY LAW, NO OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THE
FIREPLACE PRODUCT. In States that do not allow limitations on how long an implied warranty lasts, or do not allow
exclusion of indirect damages, those limitations or exclusions may not apply to you. You may also have additional
rights not covered in this Limited Warranty.
HEAT & GLO reserves the right to make changes at any time, without notice, in design, material, specifi cations and
prices. It also reserves the right to discontinue styles and products.
Please complete this information and retain this warranty in a safe place for future reference:
Installation Date:_______ Model #_________ Serial #__________ Installing Contractor:__________________