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Before You Call For Service
FOR MOST CONCERNS, TRY
THESE FIRST:
❚ Check if oven controls have been prop-
erly set.
❚ Check to be sure plug is securely in-
serted into receptacle.
❚ Check or re-set circuit breaker. Check or
replace fuse.
❚ Check power supply.
PART OR ALL OF APPLIANCE
DOES NOT WORK.
NOTE: Canadian models: During a self-
clean cycle, the glass-ceramic cooking
surface will not operate, and the two
front elements on coil element models
will not operate.
❚ Check if surface and/or oven controls
have been properly set. See pgs. 3 & 7.
❚ Check if oven door is unlocked after self-
clean cycle. See pg. 12.
❚ Check if oven is set for a delayed cook or
clean program. See pgs. 9 & 12.
❚ Upper oven may be in a toasting opera-
tion. Lower oven will operate when the
toasting operation is completed.
❚ Check if coil element is properly installed
or needs to be replaced. See pg. 5.
GLASS-CERAMIC SURFACE
SHOWS WEAR.
1. Tiny scratches or abrasions.
❚ Make sure cooktop and pan bottom
are clean. Do not slide glass or metal
pans across top. Make sure pan bot-
tom is not rough. Use the recom-
mended cleaning agents. See pg. 13.
2. Metal marks.
❚ Do not slide metal pans across top.
When cool, clean with Cooktop
Cleaning Creme. See pg. 13.
3. Brown streaks and specks.
❚ Spills not removed promptly. Wiping
with soiled cloth or sponge. Pan
bottom not clean.
4. Areas with a metallic sheen.
❚ Mineral deposits from water and food.
5. Pitting or flaking.
❚ Sugary boilovers that were not
removed promptly. See pg. 13.
BAKING RESULTS ARE NOT AS
EXPECTED OR DIFFER FROM
PREVIOUS OVEN.
❚ Make sure the oven vent has not been
blocked. See pg. 11 for location.
❚ Check to make sure range is level.
❚ Temperatures often vary between a new
oven and an old one. As ovens age, the oven
temperature often “drifts” and may become
hotter or cooler. See pg. 10 for instructions
on adjusting the oven temperature.
NOTE:
It is not recommended to adjust the tem-
perature if only one or two recipes are in
question.
❚ Check that oven temperature is decreased
by 25° F when convect baking.
❚ See “Cooking Made Simple” booklet for
more information on bakeware and baking.
FOOD IS NOT BROILING PROPERLY
OR SMOKES EXCESSIVELY.
❚ Check oven rack positions. Food may be too
close to element.
❚ Broil element was not preheated.
❚ Aluminum foil was incorrectly used. Never
line the broiler insert with foil.
❚ Oven door was closed during broiling. Leave
the door open to the first stop position (about
4 inches).
❚ Trim excess fat from meat before broiling.
❚ A soiled broiler pan was used.
OVEN WILL NOT SELF-CLEAN.
❚ Check to make sure the cycle is not set for
a delayed start. See pg. 12.
❚ Check if door is closed.
OVEN DID NOT CLEAN PROPERLY.
❚ Longer cleaning time may be needed.
❚ Excessive spillovers, especially sugary and/
or acidic foods, were not removed prior to
the self-clean cycle.
OVEN DOOR WILL NOT UNLOCK
AFTER SELF-CLEAN CYCLE.
❚ Oven interior is still hot. Allow about one
hour for the oven to cool after the comple-
tion of a self-clean cycle. The door can be
opened when the LOC indicator word is not
displayed.
❚ Both ovens will lock when either oven is
cleaned.
MOISTURE COLLECTS ON OVEN
WINDOW OR STEAM COMES FROM
OVEN VENT.
❚ This is normal when cooking foods high in
moisture.
❚ Excessive moisture was used when clean-
ing the window.
THERE IS A STRONG ODOR OR
LIGHT SMOKE WHEN OVEN IS
TURNED ON.
❚ This is normal for a new range and will
disappear after a few uses. Initiating a clean
cycle will “burn off” the odors more quickly.
❚ Turning on a ventilation fan will help remove
the smoke and/or odor.
❚ Excessive food soils on the oven bottom.
Use a self-clean cycle.
STEAM COMES FROM VENT AREA.
❚ When high moisture foods are cooked in the
upper oven, steam may be visible coming
from the vent area. This is normal.
“F” PLUS A NUMBER AND THE
MESSAGE: “CALL AN AUTHORIZED
SERVICER OR 888-462-9824”*
❚ This is called a fault code. If a fault code
appears in the display and beeps sound,
press the CANCEL pad. If the fault code and
beeps continue, disconnect power to the
appliance. Wait a few minutes, then recon-
nect power. If fault code and beeps still
continue, disconnect power to the appliance
and call an authorized servicer.
❚ If the oven is heavily soiled, excessive flare-
ups may result in a fault code during a clean
cycle. Press CANCEL pad and allow the
oven to cool completely, then reset the clean
cycle. If the fault code and beeps still con-
tinue, disconnect power to the appliance
and call an authorized servicer.
* F
OR
P
RIORITY
O
NE
S
ERVICE
CALL
TOLL
-
FREE
1-888-4MAYTAG (1-888-462-9824).