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GUARANTEE, CONSUMABLES, SPARE PARTS, ORDERING PROCEDURE
OI c5 eng V9 / 18.08.2006 11 - 1 © Cafina / Melitta
E
11 Guarantee, con-
sumables, spare
parts, ordering pro-
cedure
Guarantee
We guarantee the trouble-free function of this ma-
chine for 12 months or a maximum 100'000 bever-
age dispensions. The start of the guarantee period
is the day of installation.
During the guarantee period any defects, which can
be traced back to material faults, defective work-
manship or faulty construction, will be rectified free
by us or by a company authorized by us. The pre-
condition here is the proper use and correct han-
dling of the machine according to the relevant
descriptions in this operating manual.
Accordingly we will not accept any liability for the fol-
lowing cases:
- Faults caused by contamination as a result
of improper cleaning (e.g. blocked valves or
mixer)
- Faults due to limescale build-up or other de-
posits when operated with water softening
equipment (e.g. boiler or water pumps)
- Faults due to excess electrical voltages
(e.g. burned PCBs)
We will accept no liability for damage to all devices
arising from poor maintenance and care by the cus-
tomer.
We will accept no liability for defects and faults in
our equipment, which can be traced back to inexpert
repairs or the installation of spare parts which do not
correspond with the original versions.
Normal wear of all parts, which are subject to natural
wear, is excluded from the guarantee.
This includes:
- Seals
- Filters
- Complete piston spray
- Complete piston plunger
- Paint coatings
- Grinding discs
- Hoses for the peristaltic pump
To validate the guarantee claim the defective part
must be returned to the manufacturer. After inspect-
ing the returned part the manufacturer reserves the
right to reject a guarantee claim if one of the condi-
tions referred to above exists.
The acceptance of a guarantee claim for damage
due to a fault is only possible following the written
report of the manufacturer.
Quality settings, which were not carried out on the
basis of the fault, are excluded from the guarantee.
Any work carried out during the guarantee period
will not extend its term.
Consumables, spare parts, ordering
procedure
This normally affects service technicians, third-party
customers or resellers:
To avoid misunderstandings when ordering con-
sumable materials or spare parts, we request that
you always provide the following data with your or-
der:
Device identification according to the type
plate.
Description and article number of the consum-
able material or spare part.
Quantity of the required consumable materials
or spare parts.
Device-specific consumable materials or spare
parts must only be procured from the customer ser-
vice location in the respective country.
Only device-specific spare parts made by the man-
ufacturer are to be used.
The manufacturer rejects any liability for the situa-
tion in which it is found that non device-specific
spare parts have been installed in the respective
machine.