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Installation Troubleshooting
System Guide 43
Installation Troubleshooting
For SOFTIMAGE|DS to start, your system needs a software protection key
(dongle) and a license file. The software protection key identification number
is compared to information in the license file. If they match, SOFTIMAGE|DS
can start. If the licensing components are not properly set up,
SOFTIMAGE|DS does not start and an error message is displayed. If this
occurs, you should perform the following troubleshooting steps:
• Make sure that the license number matches the software protection key.
• Make sure that the license file extension is .dat.
• Verify that the software protection key is properly installed.
If startup problems persist, contact your system reseller.
To verify that the license number matches the software protection
key
1. In an MS-DOS window, type the following:
C:\FLEXLM\LMUTIL LMHOSTID -FLEXID and press ENTER.
Your license number is displayed.
2. Compare your license number with the software protection key
identification number (located on the label of the software protection key
attached to the parallel port).
To verify the file extension of the license file
1. On the desktop, click the My Computer icon.
2. From the View menu, choose Options.
3. Select the View tab and select the Show All Files option.
4. Deselect the Hide File Extensions for Known File Types option and click
OK.
When you view files, the file name and extension are displayed.
5. In Windows Explorer, open the C:\flexlm folder.
6. In the C:\flexlm folder, verify that the file extension of the license file is
.dat.
7. If the extension is .txt.dat or anything other than .dat, correct it as follows:
• In the C:\flexlm folder, right-click the license file and choose Rename
from the menu.
• Enter the name
License.dat
Your license file has the proper file extension.
Install_ch1.book : Install_ch1.fm Page 43 Tuesday, December 16, 1997 5:57 PM