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Using ipView
Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04
12
Diagram 9: Long View with a Parameter in the Alarm State
Message View
If Nortel Networks Call Center Reporting sends a message to the ipView SoftBoard it is
displayed in the Message View window. See Diagram 10. (Message View windows will appear
whether ipView is currently in Short View or Long View.)
Diagram 10: Short View with a Message View window.
Messages may be sent from the Nortel Networks Call Center Reporting if:
• A parameter goes into the alarm state and has a message associated with it
• A scheduled message has been set to go at a certain time and that time has been
reached
• The System Manager or Skillset Supervisor decides to send a one-off message
All of these messages will be displayed in a Message View window.