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Configuring ipView
Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04
22
Summary Options
Display Range
Summaries can be configured to show the previous 12 hours or the previous 24 hours.
Select either 12 Hour or 24 Hour from the Display Range drop-list.
Re-play Duration
The most recent summary can be replayed by right-clicking on the ipView icon in the tooltray,
and selecting the Re-play Summary option.
When you select to Replay All, the Incoming Summary, Outgoing, Abandoned and Grade of
Service summaries are displayed in turn.
You can specify the period each of these summaries is displayed for, by selecting 10 sec, 15
sec, 20 sec, 25 sec or 30 sec from the Re-play Duration drop-list.
Sound Options
When a parameter enters an alarm state, or a Summary is received (or replayed) ipView will
provide an audible alert.
!
Note that this is dependant on the System Manager specifying in the Configuration
of the Nortel Networks Call Center Reporting application that your SoftBoard
should receive audible alerts.
The audible alert can be configured to be a simple default bleep or a sound file (.WAV) can be
specified. Different (or the same) sound files can be played for Alarm alerts and Summary
alerts.
The audible alert can also be turned off. To turn off the audible alert, click the radio button
beside the ‘crossed speaker’ icon.
To specify whether to play the default bleep or a sound file click on either the Default
Bleep option radio button or the Sound File option radio button.
!
Note that the way your PC reacts to the default bleep depends on the way your
Sounds have been mapped within your PC. For example, Microsoft Themes may
re-map your sounds in such a way that the default bleep is inaudible. If you
cannot hear the default bleep option, use the Sounds option within Control Panel
to map the default system sound to something which is audible on your PC.
The sound of the default bleep also depends on whether your PC is fitted with an
internal speaker or a ceramic buzzer. One some PCs the default bleep is a barely
audible ‘click’ sound. In these circumstances it is preferable to play a sound file.