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System Overview
Nortel Networks ipView Software Wallboard Set Up and Operation Guide Issue 04
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System Overview
Introduction
Nortel Networks ipView Software Wallboard is a Windows® software application that provides
a software based IP enabled wallboard on the PC desktop of Call Center Agents.
Nortel Networks ipView Software Wallboard is often referred to as the ipView SoftBoard.
Overview
Call Center Statistics and Messages from the Nortel Networks Call Center Reporting application
are displayed in Real Time on the ipView SoftBoard.
Audible Alerts can be associated with certain events, and histograms can be displayed to
graphically show the changes in a particular Call Center parameter over a rolling period of 15
minutes.
Configuring Nortel Networks Call Center Reporting to operate with ipView is exactly the same
as configuring Nortel Networks Call Center Reporting to operate with a hardware wallboard.
(See the Nortel Networks Call Center Reporting Set Up and Operation Guide, Chapter 6:
Wallboards).
The ipView SoftBoard is completely compatible with the ipView Hardware wallboard, and a
mixture of ipView hardware wallboards and ipView SoftBoards can be configured within the
Nortel Networks Call Center application.
Additionally, ipView SoftBoards can relay their input to any number of other IP enabled
wallboards, either ipView hardware wallboards or ipView SoftBoards.
!
On-Line Context-sensitive Help is available within ipView by pressing the F1
key.
ipView Languages
Note that you can have the ipView SoftBoard operating in English, French, Spanish, Italian or
German.
Furthermore, it does not have to operate in the same language as the Nortel Networks Call
Center Reporting MIS. This allows you to install different language versions of the ipView
SoftBoard amongst your Call Center Agents.
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