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Configuring ipView 9
Issue 04 Nortel Networks ipView Software Wallboard Set Up and Operation Guide
Diagram 2: Typical ipView Display.
To better understand what the abbreviations represent, point to one of the abbreviations and you
will see a ‘tip’. See Diagram 3.
Diagram 3: Short View With a ‘Tip’
If the System Manager of the Nortel Networks Call Center Reporting has set a threshold for any
of the parameters which are being displayed on your copy of ipView and one of those parameters
exceeds that threshold, the parameter value will be displayed in blinking red.
In Diagram 4, a call has waited in the Queue for a period of time in excess of the threshold set by
the System Manager.
The Parameter is said to be ‘in the alarm state’.
If the System Manager has configured it, there may be an associated audible alert.