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Troubleshooting Guide
To solve problems you may experience with the printer driver, check the trou-
bleshooting guide before calling for service. If the problem persists, contact you
dealer for information what to do next. Please also refer to the Instruction manual
provided with the printer.
Symptom
An image is printed
on several sheets.
Printed image
contains zigzag
lines.
Printing will not start.
Cause
The resolution or image size
setting is incorrect.
The image may have been
enlarged before printing.
No print paper is loaded, the
ink ribbon has run out, or paper is
jammed, etc.
Certain PCs and applications
take a long time to compile print
data. Printing multiple sheets with
complicated settings also takes
long time.
There may be a problem with
the digital color printer.
There may not be enough free
space on the hard disk.
Treatment
Set the resolution to 320 dpi and image size
to 1280 x 960 pixels or less.
Set the resolution to 320 dpi and image size
to 1280 x 960 pixels or less.
Check the indicators on the top panel of the
printer and toad print paper if required. Also
refer to the instruction manual of your printer.
Please wait until the PC completes print
processing.
Check the indicators on the top panel of the
printer and error messages on the PC monitor
screen.
When the printer and PC are normal and
printing still has not started 5 minutes after
initiation, turn the printer OFF then ON again
and retry printing. Note that printing of multiple
sheets may take more than 5 minutes for
preparation.
Check the hard disk capacity. If it is
insufficient, create more free space.
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