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There is an odor inside the unit.
•
Replace air purification system cartridge.
• Clean the unit thoroughly.
• Cover all food tightly.
• Clean the unit drain pipe.
• Clean the drain pan.
Light bulb needs to be replaced.
• See Lighting Information, page 14.
You need service.
• If serviceis necessary, maintain thequality
built into your Sub-Zero unit bycontacting a
Sub-Zero dealer.
• To obtain the name andnumber of a
Sub-Zero dealer, check the Showroom
Locator section of ourwebsite,
subzero.com
.
• When calling for service, you will need the
model and serial number of your unit. Both
numbers are listed on the product rating plate
located atthe top of the side frame,inside the
unit, close to the hinge.
TROUBLESHOOTING
Refrigerator/Freezer runs for long periods of
t
ime.
• Is the condenser area clean?
•
Has a dooror drawer been left open for an
extended period? Be sure that food is not
obstructing proper door or drawer closing.
• Has a large amount of food been added
r
ecently?
• On hot days and in warm room temperatures,
the motor runs longer.
• There may be normal operation noises
related torefrigerantcirculation, fan opera-
tion, ice maker operation, defrost cycleor
compressor operation.
Refrigerator/Freezer is frosted up.
• Has a dooror drawer been left open for an
extended period? Be sure that food is not
obstructing proper door or drawer closing.
• Are door(s) and/or drawer closing and
sealing properly? Contact your dealer if
door(s) are not adjusted properly. NOTE:
When opening the freezer drawer, you may
notice a side-to-side motion in the drawer.
This motion is normal, with the tolerance
built into the drawer slides. Whenthe drawer
is closed it will automatically adjust and close
with correct alignment.
You hear unusual noises.
• These noises may benormal operating
sounds related to refrigerant circulation, fan
operation,ice maker operation, defrost cycle
or compressor operation. Noises may be
more noticeable when door(s) are open.
TROUBLESHOOTING GUIDE
SERVICE INFORMATION
This Use & Care Information book gives you the
t
ools necessary to preserve foodatoptimum
quality in your Built-In unit. Keepdoors and
drawers closed as much as possible whenever
the unit is operating.
If you do need service, be sure tohave the
m
odel and serial number when you call. You’ll
find thesenumbers on theproduct rating plate
l
ocated at thetop of the side frame, inside the
unit, close to the hinge. Refer topages 4–6 for
location of the rating platefor your specific
model. Record this information below for future
reference.
Model Number
Serial Number
Installation Date
Sub-Zero Dealer and Phone
BEFORE CALLING FOR SERVICE
Before calling a Sub-Zero dealer, refer tothe
Troubleshooting Guide on pages 20–21.Check
the household fuse or circuit breaker to see if it
has been blown or tripped and that the electrical
connectiontothe appliance has notbeen discon-
nected. A power outagemay also have caused a
disruptioninservice.
The informationand imagesin this guide are the
copyright property of Sub-Zero, Inc. Neitherthis
book nor any information or images contained
hereinmay be copied or used inwhole or in part
without the express written permission of
Sub-Zero, Inc.
©Sub-Zero, Inc. all rights reserved.
SERVICE INFORMATION
You hear occasional buzzing.
•
Is the water supply connected to ice maker
and turnedon?
Condensation forms inside the unit.
•
This is normal during periods of higher
humidity (summer) and with frequent door
o
penings.
• Are door(s) and/or drawer closing and
sealing properly?
Condensation forms outside the unit.
• During periods of highhumidity, some con-
densation mayappear on outside surfaces.
The condensation will disappear when the
humidity drops. Be sure that door(s) and/or
drawer areclosing andsealing properly. If
condensation persists, contact your Sub-Zero
dealer.
Outside of the freezer section heats up.
• Clean the condenser area.
There is no ice.
• Is the icebucket in position?
• Is the icemaker turned on?
• Is the water supply connected?
Shut off power to the unit at the circuit
breaker before replacing light bulbs. Wear
protectivegloves when handling bulbs.
WARNING