29. Troubleshooting
This chapter presents some problems you may encounter when using Acronis
AntiVirus 2010 and provides you with possible solutions to these problems. Most of
these problems can be solved through the appropriate configuration of the product
settings.
If you cannot find your problem here, or if the presented solutions do not solve it,
you can contact the Acronis technical support representatives as presented in
chapter “Support” (p. 197).
29.1. Installation Problems
This article helps you troubleshoot the most common installation problems with
Acronis AntiVirus 2010. These problems can be grouped into thefollowing categories:
● Installation validation errors: the setup wizard cannot be run due to specific
conditions on your system.
● Failed installations: you initiated installation from the setup wizard, but it was not
completed successfully.
29.1.1. Installation Validation Errors
When you start the setup wizard, a number of conditions are verified to validate if
the installation can be initiated. The following table presents the most common
installation validation errors and solutions to overcome them.
Description&SolutionError
In order to run the setup wizard and install Acronis
AntiVirus 2010 you need administrator privileges. Do
any of the following:
You do not have sufficient
privileges to install the
program.
● Log on to a Windows administrator account and run
the setup wizard again.
● Right-click the installation file and select Run as.
Type the user name and password of a Windows
administrator account on the system.
Acronis AntiVirus 2010 was previously installedon your
system, but the installation was not completely
The installer has detected
a previous Acronis AntiVirus
removed. This condition blocks a new installation of
Acronis AntiVirus 2010.
2010 product that was not
uninstalled properly.
To overcome this error and install Acronis AntiVirus
2010, follow these steps:
Troubleshooting
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