Description&SolutionError
1. Contact the Acronis Inc. technical support as
described in “Support” (p. 197) and ask for the
uninstall tool.
2. Run the uninstall tool using administrator privileges.
3. Restart your computer.
4. Start the setup wizard again to install Acronis
AntiVirus 2010.
You are trying to install Acronis AntiVirus 2010 on an
unsupported operating system. Please check the
The Acronis AntiVirus 2010
product is not compatible
with your operatingsystem. “System Requirements” (p. 2) to find out the
operating systems you can install Acronis AntiVirus
2010 on.
If your operating system is Windows XP with Service
Pack 1 or without any service pack, you can install
Service Pack2 or higher and then runthe setup wizard
again.
If you get such an error, you are trying to run an
incorrect version of the installation file. There are two
The installation file is
designed for a different
type of processor. versions of the Acronis AntiVirus 2010 installation file:
one for 32-bit processors and the other for 64-bit
processors.
To make sure you have the correct version for your
system, download the installation file directly from
http://www.acronis.com/.
29.1.2. Failed Installation
There are several installation fail possibilities:
● During installation, an error screen appears. You may be prompted to cancel the
installation or a button may be provided to run an unistall tool that will clean up
the system.
Note
Immediately afteryou initiateinstallation, you may notified that there is not enough
free disk space to install Acronis AntiVirus 2010. In such case, free the required
amount of disk space on the partition where you want to install Acronis AntiVirus
2010 and then resume or reinitiate the installation.
Troubleshooting
194
