● The installation hangs out and, possibly, your system freezes. Only a restart
restores system responsiveness.
● Installation was completed, but you cannot use some or all of the Acronis AntiVirus
2010 functions.
To troubleshoot a failed installation and install Acronis AntiVirus 2010, follow these
steps:
1. Clean up the system after the failed installation. If the installation fails,
some Acronis AntiVirus 2010 registry keys and files may remain in your system.
Such remainders may prevent a new installation of Acronis AntiVirus 2010. They
may also affect system performance and stability. This is why you must remove
them before you try to install the product again.
If the error screen provides a button to run an uninstall tool, click that button to
clean up the system. Otherwise, proceed as follows:
a. Contact the Acronis Inc. technical support as described in “Support” (p. 197)
and ask for the uninstall tool.
b. Run the uninstall tool using administrator privileges.
c. Restart your computer.
2. Check if you have any other security solution installed as they may disrupt the
normal operation of Acronis AntiVirus 2010. If this is the case, we recommend
you to remove all of the other security solutions and then reinstall Acronis
AntiVirus 2010.
3. Try again to install Acronis AntiVirus 2010. It is recommended that you download
and run the latest version of the installation file from www.acronis.com.
4. If installation fails again, contact Acronis Inc. for support as described in “Support”
(p. 197).
29.2. Acronis AntiVirus 2010 Services Are Not Responding
This article helps you troubleshoot the Acronis AntiVirus 2010 Services are not
responding error. You may encounter this error as follows:
● The Acronis icon in the system tray is grayed out and a pop-up informs you that
the Acronis AntiVirus 2010 services are not responding.
● The Acronis AntiVirus 2010 window indicates that the Acronis AntiVirus 2010
services are not responding.
The error may be caused by one of the following conditions:
● an important update is being installed.
● temporary communication errors between the Acronis AntiVirus 2010 services.
● some of the Acronis AntiVirus 2010 services are stopped.
Troubleshooting
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