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Operator’s Trouble Shooting Guide
(Continued)
PROBLEM POSSIBLE CAUSE REMEDY/REFERENCE
ON/OFF lever/switch is not fully OFF. Turn lever/switch to OFF to activate
the drain cooling feature.
Water line strainer and/or external filter
system clogged.
Clean water supply strainer and filter
system.
Hot water instead of cold water
connected to reservoir fill line
See Note 2 and 3.
Abnormal amount of
steam coming from drain
during draining of
steamer.
Inoperative controls. See Note 1.
The vent, the drain to the vent, and/or
the KleanShield opening is clogged
or covered.
Clear vent and collector openings
(Figure 4.1). Clean the drain with NSF
approved drain cleaner and flush drain
thoroughly with fresh water
If condition persists see Note 1.
Water Sensor dirty Clean sensor thoroughly
Door gasket or door parts worn. See Note 1.
Hot water instead of cold water
connected to the condenser water line
See Note 2 and 3.
External drain or vent not properly
sized, installed, free air vented, and/or
pitched down.
Make sure the drain is sized and
installed properly. See Installation
Manual. See Notes 2 and 3.
Steamer not level. See Note 2.
Drain is blocked. Clean drain with NSF approved drain
cleaner. If problem persists see Note 1.
Steam and/or water
draining around the
compartment door.
See Warning under
Note 7.
Inoperative controls See Note 1.
A small amount of steam may issue
from the exhaust whenever the unit is
in the cooking mode.
This is normal operation of the steamer
NO action is necessary.
Condenser water supply is turned OFF Turn ON Condenser water supply
Water line strainer and/or external filter
system clogged.
Clean water supply strainer and/or
filter system.
Hot water instead of cold water
connected to condenser supply line
See Note 2 and 3.
Steam coming out of the
exhaust.
Inoperative controls. See Note 1.
Condenser water supply is turned OFF Turn ON condenser water supply
Hot water instead of cold water
connected to the condenser water line
See Note 2 and 3.
Condenser water line strainer clogged. Clean water supply strainer. See
Yearly Maintenance.
Abnormal amount of
steam coming from drain
or vent.
Inoperative controls See Note 1
Pans too close to the bottom of
cabinet.
Put pans in racks near top of cabinet.
Compartment overloaded with too
much food.
Put less food into pan. Use fewer
pans.
Suggested cooking times are usually
listed for cooking at sea level.
Extend cooking times for altitudes
above 2500 feet.
Convection fan inoperative See Note 1.
Bottom of steamer is scaled. See Note 9
Voltage too low for unit. See Note 4.
Food takes too long to
cook.
To verify the steamers
proper operation see
Note 8.
Inoperative controls. See Note 1.